You may return new, unopened items within 10 days of delivery for a full refund or credit. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) **DOES NOT APPLY TO WHOLESALE NO RETURNS ACCEPTED FOR WHOLESALE PURCHASE**
We never grant a return authorization on any items used or opened due to product nature. If you think and judge that an item is defective, you should contact us by this Return System or phone prior to returning. Taking and sending pictures of the item to us will expedite returning procedures.
In any cases, the wrong or defective items should be returned to us for physical evaluation and confirmation.
You should expect to receive your refund within two ~ three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order by using the “Product Returns” link at the bottom of our site. We’ll notify you via e-mail of your return status once we’ve received and processed the returned item.
We can ship to virtually any address in the States. Note that there are restrictions on some products, and some products cannot be shipped to some destinations. If you are an international buyer, simply email us for proper attention to your inquiries and requests prior to placing an order, so we may arrange a service for you.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
***Wholesale Shipping is processed only through UPS unless there are very special circumstances***
Wholesale shipping rates go by amount purchased. $100-300 Cost-$15.00 | $301-$500 Cost-$22.00 | $501-$700 Cost-$28.00 | $701-$1000 Cost-$35.00
| $1001-UP Cost-FREE |
Please also note that the shipping rates for many items we sell are flat-rate. Standard Shipping 3-7 USPS **BUSINNESS** days is $6.00 2-3 USPS **BUSINNESS** days priority is $15.00 and Express mail 1-2 USPS **BUSINNESS** days is $31.00
ALL SHIPPING METHODS REQUIRES 1 DAY HANDLING TIME